Return Policy

We aim to ensure your satisfaction with every purchase from Soulaa JewelsPvt. Ltd. If you need to return or exchange a product, please review our return policy below.

1. Eligibility for Returns

Products are eligible for return only if they are defective, damaged, or incorrect as per the order. To qualify, the product must be unused, with original tags, packaging, and receipt of purchase. Returns are not accepted for reasons of change of mind or preference once the product has been delivered in good condition.

2. Return Process

To initiate a return, please contact us within 48 hours of receiving the product. You can reach out to us via our customer service email provided on the website. Once the return request is approved, we will share the instructions on how to ship the product back to us.

3. Return Shipping Costs

Customers are responsible for return shipping costs unless the product delivered was defective or incorrect. It is recommended to use a trackable shipping method as Soulaa Jewels will not be responsible for any items lost during return transit.

4. Refunds

Once the returned product is received and inspected, you will be notified via email. If approved, refunds will be processed to the original payment method within 7-10 business days. Please note that any shipping charges, including return shipping, are non-refundable unless the return is due to our error.

5. Exchanges

We only replace items if they are defective or damaged. If you wish to exchange your product for the same item, follow the return process as outlined, and once approved, we will ship the replacement.

6. Non-returnable Items

Items that have been customized or personalized, as well as items on sale, are not eligible for return.

7. Contact Us

For any questions regarding our return policy, feel free to get in touch with us via email or phone. Our customer care team is happy to assist you.

By using Soulaa JewelsPvt. Ltd.’s website, you agree to these terms and conditions and our return policy. Thank you for shopping with us!